Jet.com is an eCommerce company growing at an unprecedented rate. In it’s very first year, Jet passed the one billion per year GMV run rate and just continues to grow. This quick growth has actually produced a culture of fast choice making to enable quick outcomes. I observed an opportunity to utilize style to assist frame and guide hectic projects that were affecting multiple touch points. As it turned out, there were lots of: from internal processes to brand-new services and products.
Originating from an agency background, I needed to evolve my design methods to stay up to date with such fast change. I’ll explain how I formed my function and used service design to impact our internal and external offerings. In addition, I will share the tools, techniques, and deliverables I’ve used to assist me succeed in such a fast-paced environment.
Access Phil’s slides here: slideshare.net/secret/g6SLh7MXbRyQLu
Source